Privacy Policy

1. Who we are

Frontline Desk provides AI-assisted call answering, appointment scheduling, follow-up messaging, and business oversight tools for service businesses. This policy explains how Frontline Desk ("Frontline," "we," "us," or "our") handles information when you visit getfrontlinedesk.com or use the Frontline service.

2. Information we collect

Depending on how you use Frontline, we may collect:

• Account and business information, including names, email addresses, phone numbers, business names, service areas, operating hours, and team roles.
• Call and appointment information, including caller phone numbers, call recordings or transcripts when enabled, booking details, service requests, and operational notes.
• Billing information processed by our payment provider. Frontline does not store complete payment-card numbers.
• Technical and usage information, such as device, browser, IP address, pages visited, and product interactions.
• Google Calendar information described below, but only after an authorized owner connects a Google account.

3. Google Calendar data

Frontline requests the minimum Google Calendar permissions needed to provide appointment scheduling:

• Calendar free/busy access is used to determine whether a proposed appointment time is available. Frontline does not need event titles, descriptions, or attendee lists for this check.
• Calendar event access is used to create and manage appointment events that a caller or business owner asks Frontline to book.

Frontline stores the connected calendar identifier and an OAuth refresh token. Refresh tokens are encrypted at rest. We do not sell Google user data, use it for advertising, or use it to train general-purpose AI models. Google user data is used only to provide or improve the calendar features the user authorizes.

Frontline's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

4. How we use information

• Answer and route business calls and messages.
• Check availability and create requested appointments.
• Operate, secure, troubleshoot, and improve the service.
• Provide account support and important service notices.
• Process payments and enforce service limits.
• Comply with law and protect users, callers, and Frontline.

5. When we share information

We share information only with service providers that help us operate Frontline, such as hosting, database, authentication, voice, telephony, messaging, analytics, calendar, and payment providers. They may process information only as needed to provide their services to us. We may also disclose information when required by law or to protect legal rights and safety. We do not sell personal or Google user data.

6. Retention and deletion

We retain account and operational information only for as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain security. An owner can disconnect Google Calendar from the Frontline dashboard. Disconnecting revokes the Google grant when available and permanently deletes the stored refresh token and calendar identifier from the active tenant record.

You may also revoke Frontline from your Google Account connections. To request account or personal-data deletion, email us at the address below.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information. These include access controls, encrypted transport, and encryption of stored Google refresh tokens. No system can guarantee absolute security.

8. Your choices

You may update account information, disconnect Google Calendar, revoke Google access, or ask us to access, correct, or delete your personal information. Caller recording and consent requirements vary by location; business customers are responsible for configuring and using Frontline in accordance with applicable law.

9. Changes to this policy

We may update this policy as Frontline changes. We will post the revised policy here and update the date above. Material changes may also be communicated through the service or by email.

10. Contact

Questions or privacy requests can be sent to jljh1312@gmail.com.